Installation

Install Live Product Insights on your Shopify store and understand the permissions it requests.

Live Product Insights shows you what shoppers are doing on your store right now — live product views, cart additions, and honest activity metrics with their time windows. Installation takes about five minutes and does not require any code changes beyond two theme edits covered in Theme setup.

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Before you begin

• A Shopify store with admin access.
• Permission to install apps (store owner, or a staff account with app permissions).
• Access to your theme editor — storefront tracking needs two theme changes, covered in Theme setup.

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Install the app

1. Find Live Product Insights on the Shopify App Store (or open the install link provided to you).
2. Click Install and review the permissions listed below.
3. When the app opens, you land on the dashboard. It will be empty at this point — that is expected. Storefront tracking only starts after you complete Theme setup.

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Permissions requested

Permission	What it allows	Why the app needs it
Read products	See your product catalog	Fills the Products pages with titles, variants, and prices
Read inventory	See stock levels	Powers inventory-aware insights, restock suggestions, and the stock columns on the Products pages
Read orders	Read order data	Produces order, revenue, and conversion metrics
Register an app proxy	Create a secure storefront endpoint	Connects the storefront tracker to the app without exposing it publicly

On development stores, checkouts create test orders. Test orders are excluded from every order, revenue, and conversion metric by default. If you are evaluating the app on a dev store and want those checkouts counted, enable Include test orders in Settings.

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After installation

1. Complete Theme setup — the tracker app embed and the Live View Counter block.
2. Open Settings and confirm your store’s timezone and currency so day boundaries and money values are correct.
3. Browse a product page on your storefront and watch the Dashboard fill in — data appears within a minute (First data).

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Expected result

• Live Product Insights appears in your admin’s app list and opens on its dashboard.
• The dashboard is empty until tracking is switched on — that is expected, not a fault.
• No storefront changes are visible yet; the counter and tracker arrive with Theme setup.

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Troubleshooting

• The install button is disabled or you cannot install — your staff account lacks app permissions; ask the store owner or install with an owner account.
• The dashboard opens but you expected live numbers — tracking is off until Theme setup is complete; see Theme setup.
• Test checkouts are not counted — on development stores, enable Include test orders in Settings.
• Anything else: see the full Troubleshooting page.

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Related pages

• Theme setup — switch on storefront tracking (required).
• First data — what appears, and when.
• Settings reference — confirm timezone, currency, and tracking options.